Improve Communication with Your Readers
Wednesday, September 30th, 2009Calling all writers and freelance journalists, publishers and editors. Now’s the time to breathe more life into your copy. Turn your articles into living pieces that spark measurable debate, get closer to your readers and engage their mind and soul - we’re talking revolution.
As it was in the beginning
Publishers have for many years relied on letters to get feedback from their readers and although email has opened up this method of communication it is still time consuming and difficult to monitor and process, and for the more popular articles, it is either a case of only a fraction of the received correspondence ever being used, or where online comments have been allowed, well written and good comments can be buried under poorly written and abusive comments.
As well as being an overhead for the publisher, it can also be an unrewarding medium in terms of the amount of effort required and response that is received, just consider the number of letters that go unread and unpublished.
As it is now
The Internet has brought new channels of communication and created opportunities that allow us to challenge traditional methods. The Internet is now a mature technology, no longer the preserve of technical geeks but a technology that has been embraced by a global population, young and old allowing us now to re-evaluate the way things are done. Newspapers, trade journals, magazines and ezines now have the opportunity to change the mental process.
When people read an article that provokes thought they appreciate the opportunity to comment either by writing a letter, sending an email or writing a comment. Emails make the process of communication easier but it still takes time to compose an email and time for the majority, is what they haven’t got.
The letters page, or a list of comments, although interesting, are often only a snapshot of views, or an endless unmanaged list of comments; a well crafted and well written letter on any given subject may hold the view of the majority, or the minority, but due to its free text form it is difficult, or near impossible, to measure.
As it should be
Now consider the advantages of linking articles to online surveys where as a publisher you will have the ability to obtain valuable readership feedback in a form that can be properly measured. Just as important as you communicating with the readership is providing the readership with an effective channel to communicate with you; one where they know it will count.
Do you want to deliver a snapshot of opinion? Did they like what they read? Did the sentiments expressed in the article have the support of the audience or do the readers have a different view?
Now it’s easy
Traditional printed surveys would have taken considerable effort to design, publish and collate, a process that was too long winded and justifiable only for the niche and important topics.
However, using a hosted survey site surveys and questionnaires can be created and published via the Internet by anyone who has a pulse. Professional looking questionnaires and surveys created in minutes make the perfect complement to articles that prompt opinion and debate.
The advantage over letters, e-mails and comments are that with online surveys all the feedback gathered is managed and measured and online survey websites can provide you with polls, and real time results which you can either keep to yourself or share with your readers.
Linking articles to online surveys will extend the life of the article and involve your readers in the discussion in a way where they are confident that their opinion will be counted.
If you think they would rather send an email? - no problem - include the facility within the survey and get the best of both worlds.
It’s quick, low cost, and easy to do; it will empower and engage the reader, provide first class feedback and having established a communication channel you then have the opportunity to promote other related articles.
Join the revolution and have your say about this article here:- Readership Feedback Survey






















